Legal information
This page explains key legal terms, your rights under Australian law, our policies and how to raise complaints with Vibeflowau.
Terms and Conditions
These terms govern access to and use of vibeflowau.online and any content, products or services we provide. By using our services you agree to these terms to the extent permitted by Australian law.
- We provide fitness content and digital resources; availability and content may change.
- We aim for accuracy but do not guarantee results; follow health & safety guidance and consult professionals.
- Payment terms for paid programs or products will be clearly presented at purchase.
Australian Consumer Law (ACL) & your rights
Nothing in our terms is intended to exclude, restrict or modify rights you have under the Australian Consumer Law (ACL). Key points:
- Consumer guarantees: services must be provided with due care and skill and be fit for purpose.
- Refunds and remedies: where a guarantee is not met you may be entitled to a remedy, refund or replacement.
- Statutory rights: these cannot be excluded and will prevail over conflicting terms.
- Contact: see our complaints section below to start a resolution.
Returns, refunds and cancellations
Our policy aims to comply with ACL while being fair to customers. Examples:
| Scenario | Typical outcome |
|---|---|
| Paid digital program not accessible due to provider error | Full refund or replacement access |
| Change of mind (digital content downloaded) | *** automatic refund — assessed case-by-case |
| Service not delivered with due care | Rectification, partial refund or full refund under ACL |
For purchases via third-party platforms (app stores, marketplaces), the platform provider's refund policy may apply in addition to your ACL rights.
Key legal highlights
Privacy & data
We collect and handle personal information in accordance with our Privacy Policy. That policy explains the kinds of data we collect, how we use it, retention and your access rights under the Privacy Act 1988 (Cth).
If you have privacy concerns, please check privacy.html or contact us via the Contacts page.
Complaints & dispute resolution
If you have a complaint about our services, please follow these steps:
- Contact our support team at Vibeflowau@outlook.com or call +61 43 972-56-18 — include order/reference and details.
- We will acknowledge within 5 business days and aim to resolve within 20 business days.
- If unresolved, you may escalate to a relevant external body (for consumer matters: your local state consumer protection agency, or the Australian Competition & Consumer Commission where appropriate).
This process does not affect your ACL rights or other statutory remedies.
Contact for legal matters
For formal notices, refund requests and legal correspondence:
VibeflowauUnit 5, 18 Fitzroy Street, St Kilda VIC 3182, Australia
ABN: 18 472 561 800
Phone: + (61) 43 972-56-18
Email: Vibeflowau@outlook.com
For general enquiries use the Contacts page. For privacy matters see Privacy.